Whether you are powering a hospital, moving freight across country, mining in a remote area, pumping oil in the middle of
the ocean, or making deliveries across town - Cummins knows that Every Minute Counts. Cummins provides the service support
you need, when you need it. Whether in the shop or in the field, every Cummins Distributor has the technical expertise and
experience to deliver high quality repairs the first time through our global QuickServe service process.
More than 450 Cummins distributor branches across the globe follow the QuickServe service process to deliver consistent support
that minimizes your downtime and keeps your business moving
What is QuickServe?
The QuickServe service process minimizes your downtime, while providing you personalized and high quality service. Since all
Cummins distributor locations are QuickServe certified, you can expect the following when you require service at any of the
Cummins distributor locations worldwide:
Personalized Service
Our team of global QuickServe certified service professionals are friendly, knowledgeable and capable. Our service professionals
will partner with you to ensure Cummins gets it right the first time, Everywhere, Every Time.
Quick Response & Diagnosis
It doesn’t matter whether you take your equipment to one of our Cummins distributor branch locations or whether we bring QuickServe
to your site - the same, high-quality diagnostic tools are used to provide quick and accurate diagnosis.
Our goal with QuickServe is to use innovative technology like Immediate Assessment in the Guidanz Mobile App to provide quicker
initial diagnosis. If we are performing service at your site, we strive to have our QuickServe service technicians at your
location when you need them.
We use the latest software products to proactively identify service requirements and leverage the information in our QuickServe
process.
Precise Answers to your Service Needs
Knowledge is power. By understanding your equipment and business needs, Cummins service professionals develop and communicate
a repair plan specifically for you. Precise quotes inform you of the cost and time required to complete the repair. Your complete
understanding of the entire service event and your available options are important.
Precise High Quality Repairs
The key to a successful repair event is going beyond symptoms and understanding the root cause of a failure. Cummins trains
and certifies its technicians on all Cummins product. This, together with years of experience, high quality diagnostic tools
and technical support gives our technicians a level of expertise that is unmatched in the industry.
On-Going Communication
We won't keep you in the dark. Our service support team is dedicated to keeping you informed throughout your service event
by using your preferred mode of communication and frequency of contact because Every Minute Counts. This enables you to make timely business decisions.
Every Minute Counts.
QuickServe is making every minute count at every Cummins Distributor location in over 190 countries. To experience the QuickServe
advantage first-hand, use the Cummins Service Locator to find your nearest Cummins distributor.
To learn more about Customer Assistance, please go to Cummins Care.
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